Market participants take note: annual participant satisfaction survey launched

Survey feedback helps the ISO deliver better products and services

Every year, ISO New England conducts an online survey of market participants to measure their satisfaction with the information and services the ISO provides. The survey from the Participant Relations and Services department contains a series of questions (both multiple choice and written feedback) that should take no longer than 10 minutes to complete. This feedback, especially any written comments, is very important for the ISO to learn more about how market participants view the quality of the ISO’s products and services.

On September 14, the ISO’s survey vendor, Lieberman Inc., sent an email to market participants with an individual link to the survey. All survey responses are confidential. The ISO requests that participants complete the survey as soon as possible to avoid the need for reminder emails.

Once finalized, the ISO uses the survey results to help identify and prioritize improvements. Past responses to the surveys have guided a number of improvements in different areas such as system operations, market operations, the website, and information products.

ISO New England greatly appreciates the time that market participants take to fill out and complete the survey.