Market participants take note: annual customer satisfaction survey launched

Survey feedback helps the ISO deliver better products and services

Every year, ISO New England’s Customer Service and Training department conducts an online survey of market participants to measure their satisfaction with the information and services the ISO provides. The survey contains a series of questions (both multiple choice and written feedback) that should take no longer than 10 minutes to complete. This feedback, especially any written comments, is very important to the ISO to learn more about how market participants view the quality of ISO products and services. Once finalized, survey results are used by the ISO to identify and prioritize improvements.

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Now online: Presentation and recording of Q3 Settlements Issues Forum webinar

The presentation and recording of the September 6, 2018, Quarterly Settlements Forum  webinar are now available on the ISO New England website. Email the training team with questions at MkTraining@iso-ne.com.


ISO-NE elects slate of board members

Michael Curran joins; Philip Shapiro and Kathleen Abernathy re-elected

ISO New England’s board of directors has re-elected Board Chair Philip Shapiro and Kathleen Abernathy to new three-year terms, effective October 1, 2018, and has elected Michael Curran, effective January 1, 2019. Curran is currently the Midcontinent Independent System Operator board chairman, and will replace Roberta Brown, who is retiring December 31, 2018. ISO board members are elected through a joint nominating process involving the board, market participants, and state regulators. View the press release.


Labor Day was no holiday for New England’s power grid: Weather and resource outages led to capacity shortage conditions  

ISO New England provides these newsletter updates on power system conditions when data and other information become available and can be released on a preliminary basis.

Labor Day was expected to be hot, but not as hot as it got. Between the hotter-than-forecasted weather and a string of unplanned generator outages, power system operating reserves ran short in New England on Monday, September 3, 2018. ISO New England system operators implemented several steps of a well-established operating procedure to address the reserve shortage and recover the required level of operating reserves.

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ISO-NE files proposal to retain retiring resources for fuel security

ISO New England has filed a proposal with the Federal Energy Regulatory Commission (FERC) to retain resources seeking retirement on the basis of a fuel-security reliability need. The proposal was filed August 31 in response to a deadline imposed by FERC last month and concludes a months-long stakeholder process to develop interim tariff changes to address fuel-security concerns in the near term. Several amendments to the ISO proposal were considered by stakeholders through the NEPOOL Markets, Reliability, and Participants committees. Some stakeholder amendments were incorporated into the ISO’s final proposal. Following the August 31 filing, the ISO will begin stakeholder discussions to develop a market-based mechanism to address long-term fuel-security challenges facing the region. For background, read our Update on ISO-NE’s operational fuel security initiatives.


New England governors issue statement on regional energy affordability

On August 13, Governors Dannel Malloy of Connecticut, Charlie Baker of Massachusetts, Chris Sununu of New Hampshire, Gina Raimondo of Rhode Island, and Phil Scott of Vermont issued a statement on regional energy affordability and reliability in New England. The statement calls for coordinated efforts to keep electricity rates as affordable as possible and to advance solutions to the winter fuel security issue using tools within their jurisdiction. The statement was issued during the 42nd Conference of the New England Governors and Eastern Canadian Premiers held in Stowe, Vermont.

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