Market participants take note: annual customer satisfaction survey launched

Survey feedback helps the ISO deliver better products and services

Every year, ISO New England’s Customer Service and Training department conducts an online survey of market participants to measure their satisfaction with the information and services the ISO provides. The survey from the ISO’s Participant Support and Solutions department contains a series of questions (both multiple choice and open response) that should take no longer than 10 minutes to complete. This feedback, especially any written comments, is very important to the ISO to learn more about how market participants view the quality of ISO products and services.

On September 15, the ISO’s survey vendor, Lieberman Inc., sent an email to market participants with an individual link to the survey. All survey responses will be kept confidential. The ISO requests that surveys be completed as soon as possible to avoid the need for reminder emails. 

Once finalized, the ISO uses the survey results to help identify and prioritize improvements. Past survey responses have guided a number of improvements in different areas of system operations, market operations, the website, and information products.

ISO New England greatly appreciates the time that market participants take to fill out and complete the survey.

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