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Register now for 2017 Supply and Demand Resource Operator Training

Instructor-led sessions on June 22 and October 19 feature a tour of the backup control room and a chance to see ISO system operators in action during a simulation; online training is also available

Supply and Demand Resource Operator Training (SROT/DROT) satisfies initial and continuing training requirements for personnel who act in the capacity of a designated entity (DE) or demand-designated entity (DDE). (See Operating Procedure No. 14.) You can choose to take SROT/DROT as an instructor-led session or as an online course. (Details follow.)

SROT/DROT provides information about ISO New England’s communication and dispatch processes and procedures used during normal, abnormal, and emergency system conditions. These processes and procedures are in keeping with the standards, rules, and regulations set forth by the North American Electric Reliability Corporation (NERC), Northeast Power Coordinating Council (NPCC), and ISO New England. It is through strict adherence to these processes and procedures that we can ensure the continued and reliable operation of the New England power grid. Follow the registration links below to see what this year’s SROT/DROT will cover.

ISO subject matter expert explaining control board with data simulation at a previous SROT/DROT session

Online training (no cost)

Thanks to your feedback, we’ve continued to make improvements. This year’s online training provides greater interaction and engagement, along with simpler navigation and user controls.

To take the online training, select the option below that best describes your job position. The two options are not equivalent—be sure to select the correct link. Some participants that act as both types of entities are required to take both SROT and DROT and may begin with either option.

Supply Resource Operator Training (SROT)
Applies to designated entities (DEs) for generators such as, but not limited to:

  • Biofuel
  • Fossil fuels
  • Hydro
  • Landfill gas
  • Nuclear
  • Pumped storage
  • Refuse
  • Solar
  • Wind

Complete SROT online training.

Demand Resource Operator Training (DROT)
Applies to demand-designated entities (DDEs) working for companies such as, but not limited to:
  • CPower
  • Conservation Resource Solutions
  • Verso Paper
  • Linde
  • Vermont Electric Coop
  • Ziphany

Complete SROT online training.















Instructor-led training

The instructor-led training modules are engaging and dynamic, with visual and audio elements, interaction with industry peers, ISO system operators, and ISO subject matter experts, and a tour of the ISO’s backup control center (BCC), including an interactive simulation.

Register online through the ISO’s Training & Events Network (ISO-TEN) for your preferred instructor-led session:

Please note these important details:

  • The price is $50.00 per person, payable by credit card or check, and due no later than two weeks prior to the class.
  • Breakfast and lunch are included.
  • Registration closes two weeks prior to each session.
  • Once registered, you will receive an email with a link to the following introductory online modules: Overview of the Bulk Power System and ISO New England and Introduction to ISO New England System Operations. You will need to complete these in advance unless you have already done so within the last three years.
  • You may cancel without penalty (and receive a refund) up to two weeks prior to the class. Alternatively, you may send someone in your place by notifying Debi Smith at (413) 535-4069 or dsmith@iso-ne.com at least 3 business days prior to the class. You will be responsible for the entire fee if you provide less notice or fail to attend.
  • ISO New England reserves the right to cancel training sessions in the event of insufficient enrollment or inclement weather. In the event of cancellation, you will be notified by email.


ISO subject matter expert explaining ISO system operator processes at a previous SROT/DROT session